Frequently Asked Questions
Find answers to common questions about our products and services
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request changes or cancellations within 60 minutes of purchase by contacting our support team.
Do you ship internationally?
Yes, Def Jam ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure a secure shopping experience.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with your order number and a photo of the damage so we can arrange a replacement.